In October 2008, Hantele launched a "consulting service for network complaint evaluation and analysis", this is a customized solution initiated by the request of Foshan Mobile, China. The solution is based on the objective to improve the technical competence for Foshan Mobile to manage the customer complaint handling. The solution solves the problem of "cleaning up the process for complaint analysis process", "complaint handling regulation design and improvement", "evaluation and suggestion to the service agents". This is the first managed consultancy project within the Foshan province in the field of network optimization. This is solution demonstrated Hantele's professionalism in services and project creditability. The deliverables and the results of this Hantele Solution is an innovation milestone for the mobile industry.